1. Scope and delivery method
This policy applies to subscriptions, assisted setup, content services, integrations and custom automation supplied by UZZU SIGNAL TECHNOLOGIES. Delivery may take place through account activation, email, a shared digital workspace, a supported third-party integration, a scheduled onboarding session or another method stated in the order or accepted proposal.
The delivery ETA starts only after payment is successfully confirmed and UZZU has received the complete information, approvals, credentials or platform access reasonably required for the service.
2. Standard subscription activation
For a standard subscription that does not require manual setup, access is normally activated immediately after successful payment and any required verification. In ordinary circumstances, activation will occur no later than 24 hours after payment confirmation.
If manual review or verification is required, UZZU will contact the customer or provide a status update within 1 business day. Pending, declined, reversed or unverified payments do not start the delivery timeline.
3. Assisted setup and onboarding
Where a plan includes brand-voice setup, workspace configuration, supported publishing connections or assisted onboarding, UZZU will normally begin coordination within 2 business days and aim to complete the initial setup within 3 to 5 business days after receiving all required information and access.
Platform approvals, account permissions and third-party security checks are outside UZZU's direct control and may extend the ETA. We will inform the customer when a dependency is delaying completion.
4. Custom and enterprise services
Custom automation, enterprise workflows, n8n implementation, specialised integrations and substantial content projects are delivered according to the scope, milestones, dependencies and ETA in the accepted proposal or order confirmation.
Unless a different schedule is agreed, UZZU will provide or confirm an initial delivery plan within 3 business days after the required payment, scope information and access are received. Typical implementation may require 7 to 30 business days depending on complexity; the written proposal controls where it states a different timeline.
5. Customer responsibilities and timeline changes
Customers must provide accurate requirements, lawful content, timely approvals and working access to any agreed third-party accounts. The delivery ETA may be adjusted where information is incomplete, feedback or approval is late, requirements change, payment remains unconfirmed, or a connected platform or provider is unavailable.
Where the customer requests a material change after work begins, UZZU may provide a revised scope, fee and delivery date for approval before continuing the affected work.
6. Delivery confirmation and acceptance
A service is treated as delivered when access is activated, the deliverable is sent to the agreed contact or workspace, the relevant milestone is made available for review, or the agreed integration is completed and notified to the customer.
Customers should review custom deliverables promptly and report a material issue within the review period stated in the proposal or, if no period is stated, within 5 business days after delivery. Minor revisions and change requests are handled according to the agreed scope.
7. Delayed or missing delivery
If a standard service has not been delivered within its stated ETA, contact support@uzzucontentcreator.com with the account or invoice details and a non-sensitive payment reference. We aim to acknowledge the issue within 1 business day and provide access, a remedy or a revised delivery ETA within 3 business days after receiving the information needed to investigate.
If UZZU cannot deliver or reasonably remedy an eligible paid service, the customer may request a refund review under the Refund Policy. Payment-partner crediting time applies after any refund is approved.
8. Business days and contact
Business days mean Monday to Friday in Malaysia, excluding Malaysian public holidays. Timelines are estimates given in good faith and may be affected by events outside reasonable control, but UZZU will communicate material delays and an updated ETA where practicable.
Delivery questions may be sent to support@uzzucontentcreator.com or +60 16-411 8615. Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
Questions about this policy?
UZZU SIGNAL TECHNOLOGIES
Registration Number: 202603213763 (IP0630692-P)